COVID-19: Service Changes and Updates

Access to Town buildings is by appointment only until further notice.  Although all buildings are closed to walk-in visitors, Town employees continue to report to duty at all locations, and are available to schedule in-person appointments for services that cannot be completed by phone, mail, email, or virtually. Please be advised that staff continues to reevaluate reopening plans in connection with the latest public health data and guidance from the Farmington Valley Health District and the State of Connecticut.

Staff continues to report to duty at all locations, and services continue to be operational by phone, mail, email and virtually through our online services. Staff are available to schedule in-person appointments for services that cannot be completed by phone, mail, email, or virtually. Upon request, reasonable accommodations will be made as required by law for disabled persons on a case by case basis. Click here for information on scheduling an in-person appointment.

All non-essential public meetings are suspended. During this time, regulatory agencies (such as the Board of Selectmen, Board of Finance, and land use agencies) will be able to meet as needed for essential business, but the meetings will be closed to the public. The public will be able to view these meetings live online or on television through SCTV.  Members of the public may email statements to the Town Clerk’s Office (EButler@simsbury-ct.gov) by 4:30pm the day before the meeting to have their comments read into the record during public audience.  These actions are being taken pursuant to Executive Order No.7B.

Thank you for your cooperation and patience as we continue to address the emerging issues related to COVID-19. 

Town Hall
Please call 860-658-3200 to contact the appropriate department. Many of our services can also be accessed online; click here for a resource that highlights many of our online services. 

  • For detailed information on how to apply for building permits and land use applications online and by mail, click here
  • For a detailed list of services provided by the Town Clerk's Office and how to access them during this time, click here.
  • For information on how to access services provided by the Assessor's Office, click here.

A secure drop box has been placed at the Town Hall entrance for the public to leave documents for Town departments.

Police Department
The Police Department is temporarily changing the manner in which some services are provided and postponing some services.  The Department may take certain reports by telephone and share some information via e-mail, instead of in-person.  Non-emergency services such as non-criminal fingerprinting will be postponed until the recommendation of social distancing has been lifted. The Department is also urging people to call the Police Department instead of entering the lobby for routine or non-emergency matters.  The routine phone number is (860) 658-3100.  The emergency number is 911. Click here for more information on the Police Department's response modifications.

Community and Social Services
Please call us at 860-658-3283 to leave a message for staff. Emails will continue to be checked and responded to, and voicemails will continue to be returned daily during limited times.  Our return call to you may have “No Caller ID”; please plan to answer as this may be us, or check your voicemail for our call.  If you are returning a call to us, please let us know when a good time would be to return your call so that we do not continue to miss you. Staff will still distribute pre-packed bags of food, toiletries, and a gift card to those in need. The Wednesday Senior Lunch at Eno will be available by curbside pick-up and with pre-order.  If you are having a financial emergency, staff will offer phone screening for potential assistance.  In order to further help meet your needs, and for your convenience, please click here for a list of services and resources.  For information regarding internet services during this time, click here.

For those members of the community who wish to volunteer or make a donation during this time, click here.

Library
Reference staff are available to answer questions from 10:00 am to 5:00 pm, Monday-Friday, at 860-658-7663. Books may be returned to outside book drops at any time. See the Event Calendar for our virtual programs and use our Curbside Service Request Form to request materials. As always, online resources such as ebooks, e-audiobooks, e-magazines, movies, music, and online learning are available 24/7 at simsburylibrary.info.

Probate Court
The Simsbury Regional Probate Court serves the residents of Avon, Canton, Simsbury and Granby, and is situated in the Simsbury Town Hall.  The Simsbury Town Hall is currently closed to the public due to COVID-19, however the Probate Court remains open to the public and attorneys via e-filing through TurboCourt, mail and the telephone. Judge Becker and her staff review e-filings, mail and voicemail messages on a daily basis, in addition to answering phone calls. Hearings are currently being conducted telephonically, and video-conferencing capabilities for hearings are in the process of being installed. For additional information please consult ctprobate.gov.

Parks and Recreation
All playgrounds, basketball and tennis courts, and the skatepark (at Memorial Park) are open at this time. Patrons utilizing our parks, open spaces, and trails should follow State of CT mandated social distancing and face covering protocols.

Please refrain from using our parks and recreation facilities if you are exhibiting any symptoms of COVID-19, including: mild to severe respiratory illness with fever; cough and difficulty breathing; or other symptoms identified by the CDC or within the last 14 days you have had contact with someone with COVID-19 or have traveled back from a location on the State of CT’s travel restricted list. 

The Simsbury Farms Pools are open with many restrictions, including pre-registration for any activity or public swim session, operating at a reduced capacity, no on site payments accepted, frequent cleaning of common touch surfaces, and anyone over 2 years of age must wear a mask or face covering when entering or exiting the facility.

The Simsbury Farms Golf Course remains open.  Please note the following precautionary changes: patrons should follow State of CT mandated social distancing and face covering protocols; restrictions are in place for removing the flagsticks on the greens; bunker rakes have been removed; golf carts are being cleaned after each use; pro shop is open to one way traffic and limited capacity, all transactions are being handled through a window; restrooms are open and are being cleaned during the day and at night; ball washers have been covered up; water fountains are disabled.

Simsbury Public Schools
For up-to-date information, visit: https://www.simsbury.k12.ct.us/district/health-services/coronavirus-update

Response from Town Officials
On March 16, 2020 (and revised on April 17, 2020) an emergency declaration was issued by the First Selectman and Town Manager in order to allow the Town to take full advantage of the Governor’s Emergency Declarations related to the COVID-19 pandemic and to allow Simsbury to be prepared for the possible effects of the pandemic on our community.

Public service announcements:

General Information
Real-Time Municipal COVID-19 Infographic Tool
Governor Lamont's Executive Orders

The testing guidance that applies to everyone in Connecticut – no matter what – is that if you have symptoms, get tested.  Find a test by visiting ct.gov/coronavirus

There are precautions that everyone should take to keep themselves healthy.  The best way to prevent infection is to avoid exposure.  The Center for Disease Control and Prevention (CDC) recommends everyday preventive actions, including:

  • Wash hands often with soap and water for at least 20 seconds.If soap and water are not available, use an alcohol-based hand sanitizer of at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth
  • Avoid close contact with people who are sick
  • Put 6 feet of distance between yourself and people who don’t live in your household
  • Cover your mouth and nose with a mask when around others; continue to keep 6 feet of distance between yourself and others (the mask is not a substitute for social distancing)
  • Cover your cough or sneeze, then wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Monitor your health daily; be alert for symptoms and follow CDC guildance if symptoms develop

Older individuals and individuals with underlying health conditions seem to be at an increased risk.  Additional information for this population can be found at the link below.

Additional resources can be found at the following links:
Guidance for Workplaces
Large Gatherings and Events

Higher Risk Individuals
Preventing  COVID 19 in Communities