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Public Service Request System and Mailbox Policy

Posted on: November 21, 2022 - 8:40am

As we approach the winter season, we'd like to remind you that we have a Public Service Request System online, whereby residents can report potential issues directly to the Public Works Department without ever having to make a phone call.

Typical service requests we receive include:

  • Catch Basin Problems – blocked or flooding
  • Broken or Damaged Curbing
  • Fallen Limbs or Dead or Hazardous Trees
  • Sightline Issues
  • Potholes
  • Damaged or Missing Street Signs

If you see an issue related to one of these items in the Town’s right-of-way, please feel free to fill out the online form. All requests will be reviewed by office staff and assigned appropriately.
https://citizenportal.dudesolutions.com/SimsburyCT/home

If you run into any issues utilizing the Citizen Portal, this information might be useful in troubleshooting that:
https://help.dudesolutions.com/Content/Documentation/Maintenance/Asset%20Essentials%20Gov/User%20Roles/Citizen/Citizen-Portal.htm

Mailbox damage can also be reported through the Citizen Portal. We recommend familiarizing yourself with the Town's policy on mailboxes (as amended 4/7/2021 by the Board of Selectmen) before winter arrives. Please note that damage to mailboxes must be reported within 2 weeks of occurrence:
https://www.simsbury-ct.gov/sites/g/files/vyhlif9751/f/uploads/simsbury_mailbox_policy_4-7-2021.pdf